Frequently asked questions
Where are you located?
217 S Tustin St, Orange, CA 92866. Map and hours. Patients from Tustin use this same Orange counter—see near Tustin.
Do you compound for pets?
Yes, with a veterinarian’s prescription. See veterinary compounding and pet compounding for forms and flavors.
How do I transfer a prescription?
Use the short form on our transfer page or call (714) 790-4085. We contact the previous pharmacy once we have patient and pharmacy details.
How do I refill?
Use guest refill on our site if refills remain, or ask your clinician for a new Rx. Online refill is a request—not a guarantee that the prescription still allows another fill.
Do you make BLT cream?
Yes, by prescription / clinic order. Details on the BLT cream page. Clinicians: see for prescribers.
Is there a Tustin store?
No separate storefront. Tustin patients use our Orange location—see near Tustin.
What are your hours?
Monday–Friday, 9:00 AM – 5:00 PM. Saturday and Sunday closed.
Do you deliver or mail medications?
Pickup is available at our Orange counter. Local delivery and prescription mailing throughout California are also available—not free. Call (714) 790-4085 for coverage and cost.
Do you need a prescription?
Yes. Compounded medications require a valid prescription from a licensed prescriber. Learn more about custom compounding.
How long does a compound take?
It depends on the formula, ingredient availability, and how complete the Rx is when we receive it. We give a realistic window when we see the order—see what to expect.
Can you avoid dyes or gluten?
When the prescription and available materials allow it, we can discuss allergen-aware options. See allergen-aware compounding.
How do clinicians send an Rx?
Phone, fax, email, or eRx when available—details on for prescribers.
Is the website form secure for private health information?
Forms email the pharmacy for convenience. Prefer calling (714) 790-4085 for sensitive details. Read our privacy notice for what is collected and how FormSubmit is used. A secure clinic portal is planned separately from this marketing site.